Customer Success Manager

Signum.AI - New-York based automated B2B Demand Generation startup, powered by AI, which analyzes more than 1.5B sources to generate and outreach new warm leads for any type of business. We are on the path to help marketing and sales teams cut their operational costs and increase their productivity with AI and automation. 75% of all companies already use at least one kind of marketing or sales automation tool. However, lots of employees at marketing and sales teams still continue to spend many hours weekly on mundane work and repetitive tasks. The team at Signum.ai has taken AI and machine learning and packaged it so that any business can streamline their processes and transform everyday marketing and sales fundamentals. We are looking for a Customer Success Manager to be responsible for the entire install base, owning on boarding, trainings, renewals, and customer loyalty. YOUR RESPONSIBILITIES:
Develop a trusted advisor relationship with key customer stakeholders through consistent and open lines of communication Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth Work with customers to ensure they are leveraging the solution effectively and finding value in the service Identify growth opportunities within named accounts while ensuring high renewal rates Proactively monitor and identify usage trends in order to uncover renewal risks, while supporting greater adoption rates Work closely with Signum.AI resources as necessary Track customer interaction within CRM
WHAT WE EXPECT:
Excellent English is a must Excellent written and verbal communication skills Understanding how AI, marketing automation, sales and outreach work Ability to evaluate customer needs Highly consultative,­ enabling you to assess the potential of a client and develop a strategy for growing their business Comfortable negotiating contract terms and overcoming pricing objections Strong analytical skills,­ familiar with SaaS High energy, self­-motivated, driven and dynamic personality Confident, with strong interpersonal skills and a true team player Strong planning and learning skills
WHAT WE OFFER:
Opportunity to work in a fast growing innovative team Unique experience of working with global markets Enormous opportunities for professional and career growth Competitive salary Professional training Modern corporate library Regular corporate events
Better three hours too soon than a minute too late ;)THE TIME IS NOW! APPLY!